Refund & Returns Policy

This Refund and Returns Policy applies to purchases of Slim Coffee Booster made through the Winslow Wellness website (flexfreshdyn.world) and is governed by the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure.
• Compensation for any other reasonably foreseeable loss or damage.
• Have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes these rights.

2. Our voluntary 30-day satisfaction return

In addition to your statutory rights, we offer a voluntary 30-day satisfaction return for any reason. To be eligible:

• You must contact us within 30 days of the delivery date.
• The product must be in its original, undamaged packaging (opened boxes are acceptable if the product is substantially unused - more than 25 sachets remaining).
• Proof of purchase (order number or phone number used to place the order) must be provided.

We reserve the right to decline a voluntary return if the product has been largely consumed and no product quality issue exists.

3. How to initiate a return

1. Contact us by email at info@flexfreshdyn.world or by phone at +61 7 3000 1480 within 30 days of delivery.
2. Provide your name, order number or contact phone number, and the reason for your return.
3. We will send you a return authorisation and the return address by email or phone within 2 business days.
4. Pack the product securely and send it to the address provided. We recommend using a tracked delivery service. Return postage costs are borne by the customer for voluntary returns; we will cover return postage for products that are faulty or not as described.
5. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

4. Refund method

Refunds are issued using the same payment method used for the original purchase where possible. For orders paid on delivery, refunds are made by bank transfer to your nominated Australian bank account. We will confirm the refund method when processing your return.

5. Faulty, damaged or incorrect items

If your order arrives damaged, incorrect or with a quality defect:

• Contact us within 14 days of delivery with a description and, where possible, a photograph of the issue.
• We will offer a full refund or replacement at our discretion, including reimbursement of any return postage costs.
• This does not limit your rights under the Australian Consumer Law.

6. Items not eligible for return

• Products returned after 30 days from delivery without a statutory consumer law basis for return.
• Products that have been fully consumed (0 sachets remaining) where no product quality issue is raised.
• Products damaged after delivery due to improper handling or storage.

7. Delivery issues

If your order does not arrive within 14 business days of dispatch confirmation, please contact us. We will investigate with the courier and, if the parcel is confirmed lost, will arrange a replacement or full refund.

8. Contact for returns

Winslow Wellness Pty Ltd
42 Botanical Rise, Brisbane QLD 4000, Australia
Email: info@flexfreshdyn.world
Phone: +61 7 3000 1480
Business hours: Monday-Friday, 9:00 am - 5:00 pm AEST